Return Policy

At Zozuzi, your satisfaction is our priority. We aim to provide premium-quality kids’ clothing.

Our products are non-returnable and non-refundable. However, customers can request an exchange within 48 hours of delivery for eligible products. Any queries received thereafter shall not be entertained.

Exchange Eligibility

Items must be unused, unwashed, unaltered, and in their original packaging with all tags intact. Products that show signs of wear, damage, or misuse will not be accepted for exchange.

How to Initiate an Exchange

To initiate an exchange, please contact our customer support with your order number, reason for exchange, and product images.

Once your request is approved, you will be required to pay the courier charges of Rs. 200 to initiate exchange. The product will be picked up from your place.

After quality check by our team, the requested exchange product will be sent to you.

Items Not Eligible for Exchange

Please note that certain items, such as accessories, sale products, or special promotions, are not eligible for exchange.

Defective or Incorrect Products

In case of a defective or wrong product delivered, Zozuzi will provide a replacement at no extra cost.

To claim a replacement, kindly share 2–3 photos of the product on contact@zozuzi.com. Our team will get back to you once the photos are reviewed.

Our Commitment

Zozuzi is committed to making every shopping experience delightful, trustworthy, and worry-free.